Returns&Exchanges

Items can be returned or exchanged:

– Within two weeks (14 days) from the date of purchase.

– The product must not be damaged and have an original appearance with no signs of its use in the street or indoors. If a pair of shoes was used on the set for photo or film shooting, it is also regarded as used.

– All labels, tags, boxes, and packaging must be preserved and undamaged.

– When returning the goods, you must provide a receipt confirming the purchase of the goods in the store or online.

– Gift cards are non-exchangeable and non-refundable. If the amount of the selected goods is less than the face value of the card, the difference is not paid out but remains on the customer’s balance.

Please note: Returned items are the responsibility of the Buyer until they are received at our warehouse.

Pack your item securely and carefully to avoid possible damage in transit.

In case of non-compliance with these rules, we will not be able to accept your goods for exchange and return.

You can apply for an exchange or return at the HVÓYA store at Velyka Zhytomyrska St., 30a.

It is also possible to return by postal service or courier. Shipping costs are the responsibility of the buyer.

Refunds are made in the same way that the payment was made.

Return of goods sent outside the territory of Ukraine is not possible.