Shipping terms and conditions

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Shipping

UKRAINE

– Pick up from a store in Kyiv on Velyka Zhytomyrska St. 30a.

– Delivery by “Nova Poshta” within 2-5 business days throughout Ukraine. Paid by the recipient. After full prepayment, shipment will be carried out within 1-2 business days.

 

INTERNATIONAL

– DHL to European countries and to the United Kingdom (shipment from a warehouse in Germany). Important: DHL shipments are made once a week, on Saturday. The estimated delivery time is 7-10 days.

– Ukrposhta worldwide, except for Europe and the United Kingdom. The delivery will take from two (USA) to four weeks (Canada).

– Upon arrival in the country of destination, international orders may be subject to customs duties and taxes of the destination country’s customs. The recipient bears additional costs for customs clearance, in turn, we have no control over such expenses and can not predict what they can be. We are not responsible for customs delays. For more details before purchasing, please contact us.

guarantee

HVÓYA undertakes the obligation to repair shoes or bags free of charge in case of revealing significant defects that have arisen through the fault of the manufacturer. The warranty period is 30 days from the date of purchase

The warranty does not cover defects resulting from improper use of the goods by the consumer:

– In the presence of obvious mechanical damage (scuffs, cuts, burns, punctures, etc.).

– If there is deformation due to improper wearing, use in weather conditions that do not match shoe style, drying at high temperatures, as well as the action of chemical and other liquids.

– Pairs that have been previously repaired, except for the replacement of heels and the gluing of preventive outsoles.

– Wearing shoes in the wrong season.

Note:

– Wetting shoes is not a reason for filing a claim.

– Claims for the quality of shoes are not accepted if the rules for using, transporting, or storing shoes are not followed, if their owner has a non-standard shape or foot size, and also if the pair size was chosen incorrectly.

– Possible staining of the insoles or lining is not a defect.

– Parts that require minor repairs, as well as insoles, laces, and heels (as they are replaceable parts) are not covered by the warranty. In the event of the expiration of the warranty period or the discovery of defects that arose as a result of a violation of the terms of use by the buyer, complaints about defects are not considered!

To ensure that shoes give you pleasure every day and serve for a long time – follow these rules! You can always get additional information that interests you from the sellers at the place of purchase of the goods. We wish you a pleasant and comfortable walking in our shoes!

If you have any questions, please email us

HVOYA@GMAIL.COM

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